1.1 Identifying data of the ‘Service Provider of the Information Society’ (Bou Trade Labs S.L.)

In accordance with article 10 of Law 34/2002, on Services of the Information Society and Electronic Commerce, it is brought to your attention that Bou Trade Labs, S.L. -whose commercial name in this portal is (hereinafter, “”), a company registered in the Mercantile Registry of Madrid, with CIF B86093812, is the owner of the activity displayed, among others, through of the website The corporate address of is located at Calle Juan Montalvo 17 in Madrid, Spain and the Commercial address is at Paseo de la Castellana 95 Floor 15A 28046 in Madrid. In case you wish to contact us, you can contact the commercial address, as well as through the e-mail:

1.2 Acceptance and validity of the General Conditions.

Both the navigation and the use and / or acquisition of any of the services offered on this website attributes to you the condition of User and implies your full and unreserved acceptance of each and every one of the General Conditions (hereinafter, the “General Conditions”) in force at the time you, as User (hereinafter, the “User”), access the page (hereinafter, “the Web page” or simply ” the Web”). may, at any time and without prior notice, modify these General Conditions by publishing such modifications on the Website in order that they may be known by Users at any time, reserving the right to unilaterally modify, in at any time and without prior notice, the presentation, configuration and contents of the Web page, as well as the conditions required for its use. Therefore, recommends the User to print or save and, in any case, read the General Conditions each time he accesses the Web page. Likewise, it reserves the right to suspend or terminate, at any time and without prior notice, all or part of the services offered on the Website.


2.1 Use of the Web page.

The User agrees to use the Web page in accordance with the Law, with these General Conditions, with the moral and generally accepted good customs and with public order, responding to, or against third parties of any damages. that could be caused as a consequence of the breach of said obligation. The User will abstain from using the Web page for illicit purposes or effects, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overburden or deteriorate the Website or the server on which it is hosted, or prevent its normal use or enjoyment. In the cases in which it is necessary for the use of any of the services included in the Web page, the introduction of a user name (hereinafter, “login”) and password (hereinafter, “password”), the User will it undertakes to make diligent use and not to make its login and password available to third parties, and must notify, as soon as possible, of its loss, theft or any other circumstances that may have compromised its secrecy.

2.2 Obligations of the User.

In general, the User undertakes to comply with these General Conditions, as well as comply with the special warnings or instructions for use contained therein or on the Website and always act in accordance with the Law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service you enjoy, abstaining from using the Web page in any way that may prevent, damage or impair the normal functioning of the same, the assets or rights of, its suppliers, the rest of Users or, in general, of any third party. Specifically, and without implying any restriction to the obligation assumed by the User in general, in accordance with the previous paragraph, the User agrees, in the use of the Website, as well as in the provision of services to: (I) in the case of registering, the User is obliged to provide truthfully the data provided and keep them updated; (II) not to introduce, store or disseminate on or from the Website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence, discrimination based on race, sex, ideology, religion or any other social or personal condition or circumstance (eg, for health reasons), or in any way violates morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general the current regulations; (III) not to introduce, store or disseminate through the Website any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to the Website, in any of the services offered on the Web page, or any of the equipment, systems or networks of, of any User, of the providers of or in general of any third party, or in any other way be able to cause any type of alteration or prevent the normal operation thereof; (IV) to adequately safeguard the login and password provided by to Users, as identifiers and enablers for accessing the services offered on the Website, pledging not to cede their use or to allow the access to them from third parties, keeping undamaged and assuming the User the responsibility for the damages that may be derived from their improper use. Likewise, the User agrees to notify, as quickly as possible, of their loss or theft as well as any risk of access to the login and / or password by a third party; (V) not to carry out advertising, promotional or commercial exploitation activities through the website not expressly authorized by, nor use the contents and in particular the information obtained through the website to send advertising, send messages with purposes of direct sales or for any other commercial purpose, nor to collect or store personal data of third parties; (VI) not to use false identities, or to impersonate the identity of others in the use of the Web page or in the use of any of the services of the Web page, including the use in their case of passwords or access codes of third parties or in any other way; (VII) not to destroy, alter, use for its use, disable or damage the data, information, programs or electronic documents of, its suppliers or third parties; (VIII) not to introduce, store or disseminate through the Web page any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content of which it will not hold, in accordance with the law, the right to put it at third party disposition.

2.3 Liability exemption. will only be liable for any damages that the User may suffer as a result of the use of the Website, when said damages are directly attributable to him. Regarding the information and content included in the website or to which you may have access as a result of the links established in it, does not guarantee, in any way, or access at any time to such information and content , nor its accuracy, nor its actuality or updating, nor its suitability or usefulness for the User’s purposes, not being responsible for the damages and losses of any nature that may be due to the transmission, diffusion, storage, availability, reception, obtaining or accessing the contents included in the Web page or those to which access is gained as a result of the links established therein. exempts itself (and the User accepts it) from any responsibility for the improper or unauthorized use of the login and password and for the lack of diligence of the User in preserving the secret thereof. Likewise, exempts itself (and the User accepts it) from any liability for damages of any kind that may be due, with a purely enunciative and non-limiting character, to (I) the presence of viruses or other harmful elements on the Web page, or Web pages that can be accessed through the links established in the one that may produce alterations in the computer system, electronic documents or files of the Users; (II) interferences, omissions, interruptions, breakdowns and / or disconnections in the operational functioning of this electronic system or in the computers and computer equipment of the Users, motivated by causes beyond, that prevent or delay the provision of the services or navigation through the system and the Web page; (III) delays or blockages in use caused by deficiencies or overloads of the Internet or in other electronic systems; (IV) that may be caused by third parties through illegitimate intrusions beyond the control of the Website and that are not attributable to; (V) the divergences of the information, documentation and / or other content of the Web page that may exist between the electronic version and the printed version; (VI) the impossibility of providing the service or allowing access for reasons not attributable to, due to the User, to third parties, or in cases of force majeure. The responsibility of with respect to the damages of any nature that could be imputed will not exceed in any case, by express agreement between the parties, the amount that is determined in each case in the particular conditions of the acquired service. Failing this, the total responsibility of, except in case of willful misconduct or gross negligence, will be limited to the price paid by the corresponding User to (without including the taxes that may be applicable, if applicable).

2.4 Use of hyperlinks.

The Internet user who wants to introduce links from their own Webs to the Web Page must comply with the conditions detailed below without ignoring the same as the responsibilities derived from the Law. The link will only link to the home page or Main page of the Web page but you will not be able to reproduce it in any way (inline links, copy of texts, graphics, etc). In any case, it will be prohibited, in accordance with the applicable legislation and in force at any time, to establish frames or frames of any kind that involve the Web page or allow the display of contents through Internet addresses different from those of the page Web and, in any case, when viewed together with contents outside the Website in such a way that: (I) it produces, or may produce, error, confusion or deception in the users about the true origin of the service or Contents; (II) suppose an act of comparison or unfair imitation; (III) serves to take advantage of the reputation of the brand and prestige of; or (IV) in any other way is prohibited by current legislation. The page that introduces the link will not be made any type of false, inaccurate or incorrect statement about, its address, employees, customers or about the quality of the services it provides. In no case, will be expressed on the page where the link is located that has given its consent for the insertion of the link or that otherwise sponsors, collaborates, verifies or supervises the services of the sender. The use of any word, graphic or mixed brand or any other distinctive sign of within the sender’s page is prohibited except in cases permitted by law or expressly authorized in writing by and whenever permitted, in these cases, a direct link to the Web page in the manner established in this clause. The page that establishes the link must faithfully comply with the Law and may not in any case dispose of or link to its own content or that of third parties that: (I) are unlawful, harmful or contrary to morality and good customs (pornographic, violent, racist, etc); (II) induce or may induce in the User the false conception that subscribes, endorses, adheres or in any way supports the ideas, statements or expressions, legal or illegal, of the sender; (III) are inappropriate or not relevant to the activity of in attention to the place, content and subject of the website of the sender. Likewise, the User will refrain from including on the Website any hyperlink (hereinafter, “link”) addressed to a Web page that contains information or illegal content, contrary to morality and generally accepted good customs, and public order.

2.5 Policy of Protection of Personal Data. recognizes the importance of protecting the sphere of privacy of the User of the Web page, for which has developed a Policy of Protection of Personal Data that brings to your attention, so that the User freely and voluntarily decides if you want to facilitate a the personal data that may be required or obtained on the occasion of your use of this website and / or request for any of the services offered in it. reserves the right to unilaterally modify, at any time and without prior notice, its Personal Data Protection Policy to adapt it to current legislation at all times. To request information or, where appropriate, proceed with the contracting or acquisition of the services offered, Users must previously provide with certain personal data that will be processed with the purpose of attending the queries made, where appropriate, formalize the contracting at a distance, manage, administer, lend, expand, improve and adapt the services offered on the website. As well as, the realization of promotional and advertising activities through any means that may be of interest to you. In accordance with the Organic Law 15/1999, of December 13, Protection of Personal Data (hereinafter, the “LOPD”), the User shall have the right of access, rectification, cancellation, and opposition in accordance with the regulations in vigor with respect to your personal data collected as established in the preceding paragraphs, being able to direct for such purposes, by photocopy of ID, passport or equivalent identity document, to the contact address listed. Interested parties are informed that they can exercise their rights of access, rectification and cancellation at the following address: Paseo de la Castellana 95 Floor 15A 28046 in Madrid, Spain, or at the e-mail address [] User expressly accepts the inclusion of the data collected while browsing the Web page, or provided by completing any form, as well as those derived from the commercial relationship and / or delivery of the purchased services, in the file referred to above. On the other hand, in the case of contracting / using the services offered through the Web that require the treatment of particularly sensitive data (health), the User expressly consents to the processing of said data by the staff of, which it will be carried out in accordance with the duty of secrecy and confidentiality included in article 10 LOPD, adopting the security measures included in Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of the LOPD ( hereinafter, the “LOPD Regulation”). During the data collection process, and at each place on the Web page where such data is requested, the User will be informed, either through a hyperlink, either in the form itself, of the mandatory nature or not of collection of data. such data. is committed to using the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the LOPD Regulation and other regulations that may be applicable at any time. Finally, in the case of minors their personal data and their genetic information will also be used in a confidential manner, prioritizing in all cases the interest of the child over any other in accordance with the provisions of Organic Law 1/1996, of January 15 , of Legal Protection of Minors.

2.6 Use of cookies.

The website has “cookies” that allow to obtain a series of data from Users. What are cookies? Cookies are text files and numbers that contain small amounts of information that can be sent to the User’s device (computer, smartphone, tablet …) when he visits our website. Although the cookies are sent to a device, they are not able to access personal information or transmit viruses, they only track the navigation on the Web page. If you revisit our website, these cookies are sent back to our website or to another site that recognizes the cookie, which allows us to recognize your device. How do we use cookies? Cookies are useful because they allow you to navigate more easily between different pages, remember your preferences and we use them to improve your online experience. We currently use session cookies, as well as technical, personalization, analysis and advertising cookies. The latter allow the management of the advertising spaces that appear on the Web based on criteria such as the content or frequency of the ads. Finally indicate that we use Google Analytics. This cookie is used to gather information about how our website is used. We use the information to compile reports and as a help element to improve the Web page. We do not share this information with third parties. The cookie gathers information anonymously, which means that it can not be linked back to the user. It collects data such as the number of visitors who have used our website, where the visitors arrive from the website and what pages they have visited. If you want more information about Google Analytics, you can consult its online privacy policy. Here you can find information about privacy in Google Analytics: Social media cookies? On the other hand, the social networks with which interacts on the Website use cookies in their buttons to share. does not have any intervention, control or information of results, are the responsibility of each social network. When the User registers with credentials of a social network, he authorizes the corresponding social network to keep a persistent cookie that remembers his identity and guarantees access until it expires. The User can delete said cookie and revoke access by updating their preferences in the corresponding social network. recommends the User to review the conditions of use and privacy policies and cookies of the social networks used. How can I disable cookies? You can choose the option that your computer receives a warning each time a cookie is sent or you can choose to deactivate all cookies. To do so, you must go to the configuration menu of your browser (Internet Explorer, Firefox, Chrome …). Each browser is different, so we recommend you check the Help menu of your browser to know how to set your cookies correctly. But remember that it is possible that if you deactivate cookies, you do not have access to some functions that make our website more efficient. If you do not want the data of your visits to be communicated by Google Analytics, you can install the Google Analytics Disabling Add-on for Browsers. Here you can find more information about the installation and the uninstallation of the aforementioned complement: The aforementioned sites are not websites and we are not responsible for their content.

2.7 Intellectual and Industrial Property.

The content of the Web page (hereinafter, the “content”) that includes, for a purely enunciative and non-exclusive purpose, texts, photographs, graphics, images, icons, software, links and other audiovisual content, as well as its graphic design and Source codes are the intellectual property of, or third parties who have assigned their use to This content is protected by national laws and international treaties relating to intellectual property rights that are applicable. Likewise, all trademarks, trade names, or distinctive signs of any kind that appear on the Website are the property of or third parties that, if applicable, have authorized to include and use them on the Website . All industrial and intellectual property rights on this website are legally reserved and access to it or its use, by the user, should not be considered, in any way, as the granting of any license or use right on any active whose ownership or property corresponds to or third parties. The total or partial reproduction by any means of the content, trademarks, trade names, and distinctive signs of any kind, included in the Web page, as well as the sale, assignment, lease, distribution, public communication, transformation, or any other use that if you want to give them, without prior express authorization of the corresponding owner, it is totally forbidden and will be prosecuted civilly and, where appropriate, criminally, in accordance with the applicable national Laws and International Treaties.


3.1. Information prior to hiring.

These general contracting conditions, together with the document of the “Informed Consent” and the particular conditions that may be established, will expressly regulate the relationships arising between and the Users that contract the services offered through the Web page. We inform you that in any case, the language in which the contract between and the Client will be perfected, will be Spanish. These General Conditions have been prepared in accordance with the provisions of the Spanish legal system: Law 34/2002 on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, the Law 7/1996 of Retail Trade Regulation, regulations regarding the defense of Consumers and Users, and how many legal provisions are applicable. The use and / or acquisition of any of the services offered through the Web page implies acceptance as User, without reservations of any kind, to each and every one of these General Conditions, as well as to the particular conditions that, in your case, govern the acquisition. In this regard, the User accepts that the services of are limited by, mainly, the following questions derived from genetic research: (i) most of the research and genetic studies are carried out in the Caucasian population (white race); therefore, it is possible that the interpretations facilitated by are not valid in case the User does not belong to the aforementioned race; (ii) as a continuation of what is indicated in point (i) above, genetic disease relationships are normally based on ethnic identity, and research focuses on limited populations; thus, these investigations may provide knowledge of a specific population but not of an individual member and, likewise, the relationships have not been studied in many populations and therefore may not be valid for other populations; and (iii) genetic research advances day by day and, consequently, current knowledge of the genetics of certain diseases or individual conditions could be partial and inaccurate. Therefore, as a continuation of the above, the User expressly accepts that does not guarantee that its services (including its results) are error-free, 100% accurate, reliable and safe, have a temporary continuity or respond to certain expectations. part of the Users. informs that the procedures to carry out the acquisition of services are those described in these General Conditions, as well as those specific ones that are indicated on the screen during navigation, so that the User declares to know and accept such procedures as necessary to access the services offered on the Web page. Any modification and / or correction of the data provided by the Users during the navigation will be possible and must be carried out according to the indications included in the Web page. The services offered on the Web page, together with their characteristics and prices, will appear in the corresponding catalog on the screen. reserves the right to decide at any time the services and, where appropriate, products that are contained and offered to the Users through the Web page. In this way, may, at any time, add new services and / or products to those included in the Web page, understanding, unless otherwise provided, that they will be governed by the provisions of the General Conditions in vigor at that time. Likewise, reserves the right to stop providing access, at any time and without prior notice, of any of the products or services offered on the Website.

VERY IMPORTANT: USERS OF THIS WEBSITE MUST BE OVER 18 YEARS OF AGE, and they must follow the instructions included in the different screens of the Web page to formalize the desired purchase. Likewise, the User may access the Web page but may not formalize any purchase in case he / she resides in a country or territory whose applicable law prohibits him from contracting the services of In such cases, the availability of the Web page can not be qualified as an offer by of its services to the people who access the Web from those countries or territories. In those cases in which the services are going to be used by minors, it will be necessary for either of their parents or, if applicable, the one of them to exercise parental authority, who hires the services. In the absence of parents, the owner of the guardianship will be the only one who can contract with In order for services to be rendered to minors, those who hold parental authority must prove this by sending telematic to a scanned copy of their DN.I. and of the D.N.I. of the child if he already had it, and the Family Book. In the absence of D.N.I. a scanned copy of the passport or equivalent identity document (both of the parent / holder of parental authority and of the minor if the latter already had a passport or equivalent identity document) will be provided. In the event that the person requesting the services of for a minor is their guardian, they must prove this condition by sending a scanned copy of the judgment or judicial resolution containing their appointment, together with their D.N.I. and the D.N.I. of the child if he already had it. In the absence of D.N.I., a scanned copy of the passport or equivalent identity document will be provided (both of the guardian and of the minor if the latter already had a passport or equivalent identity document). will not be in any case responsible for the truthfulness of the statements made by those who declare to be holders of parental authority or guardianship of the child for whom any of the services described on the website are contracted. will not be responsible for verifying the authenticity of the documentation provided by those who contract on behalf of the minor. will only maintain communications with Users of legal age.

3.2. Procedure of acquisition of services.

For the acquisition of services, the User is required to fill out the registration form with the required information, follow the instructions on the screen to make the selection of the desired service, and once accepted these General Conditions and the summary of the purchase in which the detail of the service / s that you want to acquire is related, provide the payment information -depending on the payment modality existing in each case-. The information provided by the User to during the contracting process must be complete, true and updated.

3.3. Confirmation of the service purchased and instructions for its use.

At the moment has confirmation of the payment made by the User, within a maximum period of 24 hours, the latter will receive a confirmation e-mail, through which, it will be informed of the purchase made, and The steps to be followed in each case will be indicated. If, exceptionally, the Buying User does not receive the confirmatory mail within a maximum period of 24 hours, you must contact to report the incident at the email address In any case, after formalizing the purchase, the User must accept the particular conditions, which will be available at all times on the Web page through which he made the purchase. Likewise, by acquiring any service, the User accepts and guarantees: (i) that the saliva sample provided comes from the User or from the person for whom the service was contracted and does not result from it. application of any regulations that prohibit him from providing said sample; (ii) that the User does not work or is related in any way to insurance companies, health companies or any other third parties that may have commercial interests in knowing the results of the service contracted with; and (iii) that you do not acquire the service of for the purpose of reselling, copying, reproducing or exploiting it commercially in any way, nor for the purpose of criticizing, damaging or performing any action contrary to and its activities. The User is responsible for the correct extraction of the sample following the instructions that come in the kit. In the case in which it was not possible to extract enough DNA due to the incorrect extraction of the sample, the User must pay the costs of the kit, its sending and processing of a new sample valued at € 50 for each participant.

3.4. Price and method of payment.

The prices in force at the time the purchase is made, are those that appear on the screen (taxes applicable in each case included), in the summary page, after formalizing the purchase, except typographical error. Prices include VAT unless otherwise indicated. In general, any tax, rate and / or tax that accrues as a result of the acquisition of services, as well as any other expenses that may derive from it, will be at the User’s expense. At the moment in which the User selects a service to buy it in the description on the screen, the amount of said service will appear, as well as, if applicable, the corresponding case, to the shipping costs. Purchases, depending on the services to be purchased, can be paid by any of the means listed below: – Bank transfer – PayPal Credit card (Visa, Master Card or American Express): Payment of the price of services purchased and of the shipping costs, which will appear on the screen, may be made by credit card, or debit. As an electronic payment system, has installed an electronic commerce payment gateway that has been contracted with the PayPal entity, Inc. All data provided for this purpose is encrypted to ensure maximum security of the same. They are hosted on a secure server certified according to the SSL (Secure Sockets Layer) protocol. This protocol is universally supported by the main browsers and guarantees the User: (I) the identity of the recipient of their data (not the seller’s impersonation), (II) the confidentiality of the information provided by him, and (III) the integrity ( no manipulation) of the information provided by him. Likewise, states that, in no case, does it store in any way the data provided by the Users through the payment gateway, and that they are only kept while the purchase is made, the payment is made and until the end of the period of withdrawal. In order to provide greater security to the owners of credit cards, a three-digit number has been included on their cards that serves as an identification code to verify the physical presence of the card during transactions over the Internet. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, those control digits will be requested to validate the operation.

Privacy policy GDPR Compliant

At 24Genetics we know how important is the privacy of your data and we strive to protect it in the most appropriate way. For this reason, we confirm that we have begun to apply the new European Data Protection Regulation (GDPR), although many of the things that are now demanded by us have been done for a long time.

These are the main points in relation to the products and services you have contracted with 24Genetics:

• We will analyze the risks that each data processing can have, which will allow us to decide which security measures should be applied at all times.

• We have appointed a Data Protection Delegate (DPD), who will help us to comply with the data protection regulations advising and supervising all the treatments we perform. In addition, the DPD is at your disposal to answer any questions related to the processing of your personal data.

• At 24Genetics we take all measures at our disposal to prevent cyber attacks. However, if there is a breach in our security that affects your personal data, we will contact the Spanish Data Protection Agency to help us manage the incident and to you if the situation is serious. The measure that we believe is most effective and drastic is not to have our clients’ genetic data on our website, so if we had a cyber attack they could not find such data.

• Sometimes, to provide you with our services, we subcontract to specialized companies (for example, courier companies), which may have access to your personal data to carry out their work. In any case, we apply a rigorous process of selecting suppliers, to ensure that they comply with data protection regulations.

• In the case of your DNA sample, from the moment your sample arrives, it becomes anonymous; that is, no one in our team or in our laboratories or collaborators know which person corresponds to the sample, they only know a code and do not have access to see who this code corresponds to. Once the sample is sequenced, the genetic information remains anonymous and, as if that were not enough, all the genetic information travels encrypted. Only at the time of sending the reports, the codes are crossed with the client to whom they belong. Also, unlike other laboratories, your results and your genetic map are not published online, we do not store the information on our website, therefore they are not available to any hacker.

Taking into account these developments, we have changed our Data Protection Policy. The essential aspects of the data processing we do have not changed, but we have included more information so you can know all the details.

Who is responsible for the processing of your personal data?

The responsible for the processing of your personal data is Bou Trade Labs SL (24Genetics) and address: Paseo de la Castellana 95 Planta 15A, 28046 de Madrid.

As we have said, we have appointed a Data Protection Delegate that will ensure that your data is properly treated and will resolve any doubt, query or suggestion that you may have. You can contact him by sending a letter to his attention, to the address that we have indicated in the previous paragraph or through the email

How have we obtained your data and what data will we use?

The personal data we treat comes from the interested party.

Some of these data are these:

1.- Email: through it we can communicate with you and keep you informed of the news and updates of the platform. You will always have the possibility to unsubscribe from our emails or even unsubscribe exclusively in certain communications from your user profile.

2.- Name and Surname / Company name: with these data we can invoice our services or that you invoice us yours within the platform. It is important that these data are completely real given the legal and fiscal obligations that we must fulfill.

3.- DNI / NIF: as in the previous case, it helps us to invoice you or to invoice us your services.

4.- Postal / fiscal / social address: it is essential that we know your address for tax and logistic purposes.

5.- Contact telephone: to have a better communication with our advertisers, we can request a contact number and thus offer you a personalized attention.

6.- Payment data: these data are necessary to perform the payment transactions of our services or to pay the amounts against invoice that the editors send us.

The means of payment we use are the following:

– Debit or credit card: at we use the STRIPE payment gateway. The privacy policy of this platform is public and can be consulted here: STRIPE privacy policy.

– Bank transfer: this means of payment requires that you send us a proof of transfer to the indicated mail. Each of the submitted receipts is treated based on our privacy policy and destroyed once the transfer is liquid in the current account assigned. In no case stores this information.

– PayPal: this means of payment is very popular among our users. The user who selects it is redirected to the PayPal platform and its secure environment. does not manage any data within this platform. For more information about PayPal’s privacy policy: PayPal’s privacy policy.

7.- Tracking ID through tracking programs: usually each of our users is assigned a tracking ID that helps us understand how it behaves when browsing our website or platform. These data help us improve our user experience and in no case are they used for other purposes.

8.- Number of KIT: is the label that you will paste in the DNA sample and in the documents that you will send us and in which you will remain.

9.- Order numbers: with which we will identify each of your orders.

What are we going to use your Personal Data for?

We will use your Personal Data for the following purposes:

1. Provision of the Service: The processing of your Personal Data is necessary so that we can provide you with our Service, otherwise you will not be able to enjoy it. The provision of the Service includes the following issues:

Manage the creation of your user account and allow you to use or modify it. To enjoy the Service, it is necessary that you create an account and that you identify yourself as a user. You can modify the Personal Data that you have provided at any time through the section “My account” included in the bottom menu of the website. Facilitate you through the email address that you have provided us with the corresponding invoices. Offer you the best care and assistance. Through our Help Center we offer assistance at any time for any doubts, comments, suggestions or incidents related to the Service that you want to ask us.

2. Carry out marketing actions: We will use your Personal Data to send you news, products and promotions related to 24Genetics.

In any case, keep in mind that you can unsubscribe from these communications at any time. To do this, you simply have to click on the “Unsubscribe” link in any of the communications.

3. Improve our service: At 24Genetics we work permanently on the improvement of the Application and the Website and, for this reason, we carry out tests, investigations and analytical studies and develop new products that end up improving the quality of the Service. They allow us to optimize it, make it more functional and adapt it to your needs (by offering, for example, the option to enter your preferences, the chosen configuration or your frequent places). Such works require many times the use of some of your Personal Data.

4. Prevent fraud: To prevent potential fraud against you and against 24Genetics, we have implemented measures that make our Platform a safe place.

5. Consult your opinion about 24Genetics: We find it very useful to know your opinion about 24Genetics in order to make strategic decisions that make us a company aligned with the interests and concerns of our users. Therefore, in some moments we can ask you to respond to a simple survey to know what your perception is about us. Keep in mind that we are interested in knowing the opinion of our users in a statistical way. Therefore, when we receive your opinion we will proceed to pseudonymize it, that is, your answers will only be associated with a code. Afterwards, we will deliver the pseudonymized information to the entity that helps us to carry out these studies so that it can analyze it together with the opinions of many other users and can elaborate a statistical study about the image and perception that you have about 24Genetics.

Of course, you will not have to give us your opinion if you do not want to.

How long will we keep your Personal Data?

The period of conservation of your Personal Data depends on each of the purposes for which we use them. In the following paragraph we indicate you during how long or until what moment we will conserve your data in relation to each one of the purposes:

1. Provide the Service: We will use your Personal Data until you decide to stop using our Service, for which you must delete your user account. While you do not unsubscribe, we will continue to treat your Personal Data for this purpose. Please note that, if there is an issue pending resolution related to the Service, we will try to resolve it before you can unsubscribe.

2. Perform marketing actions: We will use your Personal Data until you request that we stop doing so, regardless of whether you continue to use our Service or have unsubscribed. Keep in mind that you can ask us to stop sending you news, offers and personalized promotions at any time; You simply click on the “Unsubscribe” link in any of our communications.

3. Improve our service and opinion on 24Genetics: We will use your Personal Data until you decide to stop using our Service, for which you must delete your user account. While you do not unsubscribe, we will continue to treat your Personal Data for this purpose.

4. Prevent fraud: As in the previous case, we will use your Personal Data until you decide to stop using our Service, for which you must delete your user account. While you do not unsubscribe, we will continue to treat your Personal Data for this purpose.

Why is it permissible for us to use your Personal Data?

In 24Genetics we only use your Personal Data in a lawful manner, as required by the applicable regulations in the matter. For this, we need to have a sufficient legal basis. Below we indicate what is the legal basis, that is, why is it permissible for us to use your Personal Data for each of the purposes described in the previous section.

1. Providing the Service: Using your Personal Data is necessary to be able to execute the contract that unites us with you from the moment you accept our Terms and Conditions. Otherwise, you will not be able to enjoy the Service.

2. Perform marketing actions: We will use your Personal Data to send you news, offers and promotions based on your profile only if you have given us your consent to do so. The communications that we send you can be made through email, SMS, apps, etc. Remember that you can ask us at any time to stop sending you these personalized communications.

3. Improve our service: We consider that in 24Genetics we have a legitimate interest to carry out tests, investigations and analytical studies that improve the quality of our Service, allow us to make it more functional and adapt it to your needs. In our opinion, this treatment also benefits you directly, since you will be able to enjoy a Service that resolves your mobility needs with greater precision.

4. Prevent fraud: We also understand that in 24Genetics we have a legitimate interest to try to prevent potential fraud related to the Service. This treatment is positive for 24Genetics and also for you, since it will allow us to use procedures that try to avoid fraudulent use of the Service.

5. Consult your opinion on 24Genetics: We believe that we have a legitimate interest to know the perception that you have about 24Genetics, since it will allow us to make strategic decisions that adapt to the needs and concerns of all our users. In addition, we understand that the use of your Personal Data for this purpose is compatible with the provision of the Service.

Will we share your Personal Data with third parties?

Yes. In order to provide the Service with the highest quality, we need to share your Personal Data with, for example, messaging companies and with other collaborating entities of 24Genetics, with external providers that help us with different issues related to the Service and with third parties. The volume and type of personal data that we share is minimal: it is limited to those strictly necessary for the fulfillment of our service, and comply with the rest of its legal obligations. We make sure that all our suppliers that can access any of your Personal Data act in a confidential, loyal and scrupulously complying with the applicable data protection regulations. To this end, we require you to formalize with us specific agreements that regulate the use by you of your Personal Data.

What are your rights in data protection issues?

As a user of 24Genetics, you have a series of rights so that you can decide and control at all times how we use your Personal Data. You can exercise these rights at any time and for free (unless your request is excessive or unfounded). To exercise one of your rights, you simply have to do it through the email So that we can meet your request, we need to make sure that it really is you, so it is possible that we request some type of document; we would also appreciate if you could indicate the right you wish to exercise. If your request does not meet the above requirements, we will ask you to fill it out.

In particular, you have the following rights:

Access. You can ask us to indicate if we are using your Personal Data or not; In case we are using them, we will also transfer additional information such as what personal information we have about you, what we are using them for, the entities with which we share them, the period during which we will keep your data or if we are doing profiles, among other issues.
Rectification. You can ask us to modify some of the Personal Data we have about you to be accurate and up-to-date. In fact, keep in mind that you must keep the Personal Data that appear in your user account updated at all times. You can do it in the “My account” section accessible from the lower menu.
Suppression. You can ask us to delete the Personal Data we have about you when they are no longer necessary for the purpose for which we use them, when you withdraw your consent, in the case that we only try to develop purposes based on it.
Limitation. You can ask us to temporarily restrict the use of your Personal Data when you consider your data to be inaccurate, until we verify or update it (keep in mind that, in the meantime, you will not be able to enjoy the Service); when we no longer need them to carry out the purposes indicated in the previous section but you prefer that we keep them so that you can exercise or defend yourself against claims and when you oppose us using your data for any of the purposes listed in number 2 of the section 4 of this Privacy Policy, while we assess whether the legitimate interest we have in 24Genetics prevails over your right to oppose us using them.
Portability. You can ask us to give you directly or to deliver to another entity, whenever technically possible, a structured file, commonly used and readable by a computer system, containing the Personal Data related to the contracted products.
Claim. You can file a claim with the competent control authority on data protection. In your case, the competent authority is the following: Spanish Agency for Data Protection:
Opposition. You can object to us using your data for any of the purposes listed in number 2 of section 4 of this Privacy Policy. We especially want to remind you that you can ask us to stop analyzing your profile to send you promotional communications.

Will we update this Privacy Policy?

It’s possible. Please note that, if for any reason we decide to make any changes to our Privacy Policy, we will inform you promptly before the changes become applicable. This way you can know how we intend to use your Personal Data before we start doing it.

Cookies policy

What are cookies?
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user .

Why does this website use cookies?
This website uses cookies for a variety of purposes, including:
Analysis: are those cookies that, treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by the users of the service. To do this, we analyze your browsing on our website in order to improve the user experience.
Advertising: are those cookies designed to offer advertisements that show products and / or personalized banners that, taking into account the most recent browsing habits, could be of interest:

– Google Chrome

– Mozilla Firefox

– Internet Explorer

– Safari

– Safari IOS (iPhone y iPad)

– Chrome Android

Before contracting the services offered by Bou Trade Labs, S.L. (henceforth, “24Genetics”), you should read, agree to and accept the terms of this informed consent and legal agreement (henceforth “Consent”). Specifically, by this Consent, you state and expressly accept that you : (i) are informed of the process by which 24Genetics carries out its services; (ii) are conscious of the potential benefits, limitations, and risks associated –directly or indirectly- with the same. It is necessary to clearly understand: (i) the context of the genetic information to which, through the services provided, 24Genetics has access; and (ii) the possible consequences derived from that knowledge.

Purpose of the genetic analysis by 24Genetics that you requested. The service provided by 24Genetics for the analysis and interpretation that you requested is designed with a purely informative purpose used by 24Genetics and based on the available scientific evidence. Specifically, through the service provided by 24Genetics, you will be informed of the aspects which promote the prevention and/or the treatment of certain conditions, pathologies and/or illnesses (genetic predispositions to suffer distinct illnesses, drug metabolism capacity and response to treatment or possibility of being a carrier of hereditary disorders). You declare to be aware of and accept that in providing your saliva sample and receiving the results of your genetic data, this does not imply acquisition of any rights on the scientific research or the services or products that are developed by 24Genetics or by organizations or persons associated with 24Genetics.

Saliva samples provided to 24Genetics. You guarantee that the saliva sample provided is your own. Accordingly, it is understood that 24Genetics only provides a service to private individuals. In this regard, you guarantee that you do not act for a third party including, and not limited to, insurance companies, companies related –directly or indirectly- to healthcare or any other type of company or private individual that could be interested in obtaining information about a policyholder, employee, director or any other person without prior authorization. In addition, if you reside outside Spain, on acceptance of the present Consent or any other documents necessary for contracting services, you confirm specifically that you are not subject to any prohibition or legal restriction related to sending saliva samples from your country of residence or, in general, to contracting any genetic services such as those you are requesting from 24Genetics. Also, you acknowledge and accept that providing your saliva sample and its subsequent processing of your genetic data does not imply acquisition by you of any rights on the scientific research or the services or products that 24Genetics or organizations or persons associated with 24Genetics may develop.

Saliva samples from children for the provision of services. If you sign this document on behalf of a minor, declares that you hold the custody of the child, acting on its behalf and you have not been deprived of that custody by virtue of a final judgment. Furthermore, you state that the saliva sample corresponds to the minor on whose behalf you act. In the absence of parents holders of parental authority, only the person exercising custody of the child may contract in its name and submit saliva samples. Persons which contract 24Genetics services on behalf of a child must provide the necessary documents to prove the representation of the child and the statements made to formalize the hiring, stating that they are genuine, complete, true and updated. In particular, without limitation, it may be provided the Family Book, parents Identity Cards, the testimony of court’s decision or civil registration certificate.

Deoxyribonucleic acid Analysis (henceforth, “DNA”). You give your permission to 24Genetics, its employees, directors, managers, contractors, subcontractors, and collaborators to carry out the requested services for DNA analysis of your saliva sample. For these purposes, you are informed that the current data processing center contracted by 24Genetics have all the necessary sanitary licenses for the analysis.

Results of the genetic analysis (report). You authorize 24Genetics to pass on to you –partially or entirely – the results (report) of your DNA analysis as well as to those persons for whom you have given previous written authorization. You acknowledge and accept that the information provided by 24Genetics after carrying out your genetic analysis as requested can be positive or negative. Consequently, you recognize and accept that you are aware that said furnished information can be unexpected and can cause situations of emotional stress. Nevertheless, you also manifest that you know and accept that in the case that your genetic information indicates a higher risk than the average for developing a determined pathology or illness does not mean that irremediably you will develop it. Likewise, you state that you understand that as research in genetic material advances, in order to more completely evaluate the significance and the information relative to your DNA within the context of said advances, it could be necessary to reuse these services.

Genetic counseling. As a client of 24Genetics, you have access through the website (or any other site set up for these purposes by 24Genetics) to the interpretation of your genetic analysis. However, in the case of needing further additional clarification or having any doubts or uneasiness derived from your genetic analysis, you can contact 24Genetics at the email address where specialized personnel will try to resolve your questions. In any event, as previously stated, the provision of services by 24Genetics does not pretend to be nor can be a substitute for personalized and particular attention by healthcare professionals.


Your genetic information obtained as a consequence of the services rendered by 24Genetics is subject to our Protection of Personal Data Policy [to learn more about this Protection of Personal Data Policy, click here]. Summarizing, as stated in the Protection of Personal Data Policy, 24Genetics watches out for your right to store and to consult your personal genetic information confidentially and safely. As for genetic information for minors, only their parents or legal guardians if they have parental or legal authority, can access said information. Minors can also access their information if on reaching legal age, they so request and 24Genetics still have said information.

Genetic data. The laboratory contracted by 24Genetics to process the saliva sample will analyze your DNA with the sole objective of determining your genetic information. Neither said laboratory nor 24Genetics will research your saliva sample for any other biological or chemical agent, marker, or component that is not your DNA. Likewise, said laboratory will not have access to any of your personal data (including full name) since the data will be subject to a dissociation process. Only a unique barcode will permit 24Genetics to link the genetic information derived from your saliva sample to your account as a client of 24Genetics. In any case, and for greater security, two (2) months after finalizing the requested analysis, the saliva sample is given and the remaining DNA will be destroyed.

Security. In fulfillment of the current legislation and of the internal policies of 24Genetics, rigorous security measure will be employed to impede unauthorized access, transmission or destruction of your data. This security system includes our regular system audits and security measures.

Confidentiality. In fulfillment of that stated in the Spanish legislature regarding the protection of personal data and specifically, as per that stated in the established Spanish law 15/1999, dealing with the Protection of Personal Data (hereafter LOPD), and the Royal Decree 1720/2007 of 21 December by approving the Regulation for the development of the LOPD (henceforth, LOPD Regulation), 24Genetics informs the user that the personal data given to us will be used with total confidentiality and incorporated in the corresponding files owned by 24Genetics and duly registered with the General registry of the Spanish Agency for the Protection of Data (hereafter “AEPD”), with the objective of adequately providing the contracted service. Likewise in accord with the stated in the LOPD Regulation, the user is informed that he/she can exercise his/her rights regarding personal data of access, rectification, cancelation and opposition stored in the files of 24Genetics in writing and, with proof of identity, to 24Genetics.

In the case of minors, their personal data and genetic information will be used in a likewise confidential manner, prioritizing above all, the interests of the minor over any other, in accord with that stated in the Spanish law 1/1996 of 15 January of Legal Protection for Children.

For additional information, click here to consult our Protection of Personal Data Policy.

Research. Please put an X in the box to indicate your agreement:

□ I authorize 24Genetics to cede the anonymous data derived from the analysis of my DNA for any and all studies, research, and statistics it deems necessary.

□ I do not authorize 24Genetics to cede the anonymous data derived from the analysis of my DNA.

In the case that you mark the first box, you manifest that you understand and accept for 24Genetics to promote the advancement of scientific research and consequently you agree for 24Genetics to carry out said research with your data under the following stipulations:

-Data storage: You specifically authorize that your genetic and/or phenotypic information obtained from the contracting of the products and/or services of 24Genetics be stored in its database in anonymous format be used by 24Genetics personnel or personnel authorized by 24Genetics to carry out research using the said database. -Associated research: You specifically authorize that 24Genetics may enter into agreements, in such conditions as it deems appropriate, with other organizations or persons that carry out scientific investigations. For this, you give your disinterested permission to 24Genetics as well as to other organizations or persons to carry out said research using the anonymous data gathered by 24Genetics and to publish the results of the same. In no case shall your identity be revealed nor be known by the organizations or persons with whom 24Genetics reaches agreements to promote scientific research in the biomedical/genetic field.


24Genetics understands that it is of great interest to help its clients to access and understand their genetic information. However, accessing and understanding genetic information is complex and not free from risks. In this respect, by signing this Agreement, you manifest knowledge and acceptance of these possible risks. For illustration purposes only, below you will find some of the considerations that you have to take into account and accept through this Consent, given prior to the hiring of 24Genetics’s services:

Discovery of unexpected information. It is very probable that you will find genetic information about yourself that you did not expect. Said genetic information could provoke under certain situations emotional stress and in some cases can even alter lives. Specifically, you can discover things about yourself that could worry you. For example, you might have a greater possibility than the average of a particular segment of the population to develop a certain condition, pathology or illness. In this case, you have the right to revoke this Agreement at any time in writing (this right does not exempt you from the economic obligations assumed on contracting 24Genetics’ services).

Minimum analysis errors. Without prejudice to that expressed in the following paragraph, you are informed that 24Genetics follows rigorous quality protocols in the DNA analysis process. Nevertheless, an extremely small proportion (<0.05%) of the data generated during the process carried out in the external laboratory of 24Genetics can be incorrect or cannot be interpreted.

Future genetic research. Future scientific research in genetic material can alter –totally or partially- the interpretation of your DNA since new genetic markers can be discovered related to the risk of suffering diverse conditions, pathologies or illnesses.

Non-sharing of genetic data. The genetic data that is shared with third parties whether they come from a service carried out by 24Genetics or from other sources may be used against your own interests. You are informed that 24Genetics strongly recommends that you do not share your genetic information with third parties (including family members, friends, work colleagues, etc). Even in the event that you decide to share your genetic information with health care professionals, you run the risk that said information can become part of your medical history and, because of this, could be in the future accessible to undesired third parties (for example, health care provider service companies or insurance companies). You declare that you understand that if you share now minor or seemingly unimportant genetic information, the information could be relevant in the future when genetic research has advanced and new discoveries have been made (for example, the discovery of new genetic markers related to the risk of suffering diverse conditions, pathologies or illnesses). In any case, you acknowledge that you will: (i) assume responsibility for the possible consequences derived from sharing access to your genetic data with third parties; and (ii) exonerate 24Genetics, its employees, managers, directors, contractors, subcontractors, collaborators, successors, and authorized representatives and consider them free from any responsibility derived from (A) the use or transmission of any information provided by you and/or obtained as a consequence of a service requested from 24Genetics; and (B) the transmission or utilization of your genetic information or other personal data provided in the event that you share said information with third parties- whether it be intentional or inadvertently, or to third parties for a diagnosis or other purposes.

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